Security isn't optional when phone calls are involved. Whether you're a business evaluating AI phone assistants or an enterprise with strict compliance requirements, understanding the security landscape is essential.

This guide covers everything from basic data protection to enterprise compliance frameworks.

The Security Questions You Should Be Asking

When evaluating any AI phone assistant, these are the critical questions:

  1. How is call data encrypted?
  2. Where is data stored and processed?
  3. What's the data retention policy?
  4. Who has access to call recordings and transcripts?
  5. What compliance certifications are in place?
  6. How does the AI disclose its identity?

Data Protection: The Foundation

Encryption

Modern AI phone assistants should implement encryption at multiple levels:

  • In transit: TLS 1.3 for all API communications
  • At rest: AES-256 encryption for stored data
  • During processing: Secure enclaves for sensitive operations

Data Minimization

The principle of data minimization means collecting only what's necessary:

  • Call audio retained only as long as needed
  • Transcripts generated and audio deleted
  • Automatic purging after retention period
KallyAI Policy: We automatically delete all call recordings and transcripts after 7 days unless explicitly requested otherwise by enterprise customers with specific compliance needs.

Access Controls

Who can access your data matters as much as how it's stored:

  • Role-based access controls (RBAC)
  • Audit logs for all data access
  • No vendor access without explicit permission

Regulatory Compliance

GDPR (European Union)

For EU users, GDPR compliance is mandatory. Key requirements:

  • Lawful basis: Clear consent for data processing
  • Data portability: Ability to export user data
  • Right to deletion: Users can request data removal
  • Data residency: EU data processed in EU

CCPA (California)

California residents have specific rights:

  • Right to know what data is collected
  • Right to delete personal information
  • Right to opt-out of data sales

TCPA (US Telemarketing)

The Telephone Consumer Protection Act regulates automated calling:

  • Disclosure requirements for AI callers
  • Time-of-day restrictions
  • Do-Not-Call list compliance

SOC 2 Type II

For enterprise customers, SOC 2 certification verifies:

  • Security controls are in place
  • Controls are tested over time (Type II)
  • Independent auditor verification

AI Disclosure: Transparency Matters

Ethical AI phone calling requires clear disclosure. At KallyAI, every call begins with a disclosure:

"Hi, this is an AI assistant calling on behalf of [User Name]. I'm calling to..."

This disclosure is non-negotiable and cannot be disabled. It serves multiple purposes:

  • Regulatory compliance
  • Ethical transparency
  • Sets appropriate expectations for the conversation

Enterprise Security

Need detailed security documentation? Contact our enterprise team.

Enterprise Solutions

Enterprise Security Checklist

For enterprise deployments, verify these security measures:

Infrastructure Security

  • ✓ Cloud infrastructure with SOC 2 certified providers
  • ✓ Geographic redundancy for disaster recovery
  • ✓ Regular penetration testing
  • ✓ DDoS protection

Application Security

  • ✓ Regular security audits
  • ✓ Dependency scanning for vulnerabilities
  • ✓ Secure development lifecycle
  • ✓ Bug bounty program

Operational Security

  • ✓ Employee background checks
  • ✓ Security awareness training
  • ✓ Incident response procedures
  • ✓ 24/7 security monitoring

Common Security Concerns (Addressed)

"Can someone access my call recordings?"

With proper security controls, call recordings are accessible only by you (the account holder) and anyone you explicitly authorize. Enterprise plans include additional access controls and audit logs.

"What happens if there's a data breach?"

Reputable providers have breach notification procedures, including timely notification to affected users, regulatory reporting as required, and remediation steps.

"Is the AI listening to all calls?"

AI processes calls in real-time to conduct the conversation. Recordings may be stored temporarily (based on retention policy) but are not monitored by humans unless required for quality assurance with explicit consent.

Making the Security Decision

When evaluating AI phone assistants for your business:

  1. Request security documentation: Any reputable provider will share this
  2. Verify certifications: SOC 2, ISO 27001, GDPR compliance
  3. Test the disclosure: Make a test call to verify AI identification
  4. Review the privacy policy: Understand data handling practices
  5. Ask about enterprise features: SSO, custom retention, dedicated support

Security you can trust

KallyAI is built with enterprise-grade security from day one.

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